Alchemy AI Presents
Transform Customer Interactions into Growth Engines with Clarion
AI that rings true. Intelligent Omnichannel Engagement, Simplified.
Deliver superior 24/7 customer experiences across every channel, efficiently and effectively.
AI-powered compliance and true omnichannel scalability. Elevate satisfaction and achieve operational excellence with Clarion.
Seamlessly unify your CX with deep integrations into your existing CRM, payment, communication, and enterprise systems.
Try Clarion!
Experience Clarion, our AI Voice Agent that delivers world-class support with unmistakable insight at a fraction of the cost. It's AI that rings true. Talk to our specialized greeting agent who will demonstrate our capabilities and answer your questions.
Key Features
Elevate every interaction with our AI platform: unified omnichannel experiences, deep multilingual understanding (18+ languages), and seamless integrations.
Achieve unparalleled efficiency, foster exceptional loyalty, and embrace next-gen automation for comprehensive impact and smarter value.
CORE
High-Performance AI
Lightning-fast advanced voice and digital interaction capabilities ensure customers feel heard, understood, and efficiently assisted across all channels.
Global Reach & Multilingual Support
Extensive multi-language capabilities (18+ languages) with worldwide calling and digital communication reach.
Compliance & Security
Automatically delivers required scripts (FDCPA, HIPAA, TCPA, GDPR) and safeguards sensitive data with encrypted interactions across all channels.
Dynamic Profiling & Intelligent Routing
Builds comprehensive, dynamic customer profiles by analyzing interactions and sentiment across all channels in real-time, driving sophisticated, context-aware routing.
BUILD
Fluid Cross-Channel Assistance
Enables truly seamless transitions between AI and human agents across all interaction channels, preserving full context, interaction history, and multilingual sentiment nuances.
Unified Appointment Coordination
AI-powered scheduling, modification, and management of appointments across all touchpoints (voice, chat, digital), with deep integration into prevalent calendaring systems.
Agile Knowledge Synchronization
Automatically syncs websites, documents, and FAQs, and leverages AI-assisted Q&A generation from cross-channel logs to keep your multilingual AI agents consistently up-to-date.
IVR Navigation & Digital Traversal
Ability to press digits to navigate IVR systems and intelligently traverse digital menus when interacting with other businesses or systems.
Holistic CRM Unification
Deep, bi-directional synchronization with key CRM platforms (e.g., Salesforce, Hubspot) for a unified 360-degree view of all customer interactions, history, and sentiment data.
DEPLOY
Omnichannel Campaign Management
Seamlessly orchestrate and manage inbound and outbound interactions and campaigns across multiple channels including voice, chat, and digital platforms.
Verified Caller & Digital Identity
Prevent being marked as spam with verified caller identification and secure digital interaction protocols.
Branded Omnichannel Presence
Display your brand name consistently on caller ID and across digital communication touchpoints for higher engagement and trust.
Interactive Digital Engagement Hubs
Intelligent chat and messaging interfaces for web & mobile, serving as proactive hubs for customer engagement, support, and service, fully integrated for an omnichannel experience.
MONITOR
Omnichannel Sentiment & Analytics
Comprehensive, cross-channel analysis of interaction outcomes, multilingual sentiment, and performance metrics, fed into a unified dashboard for rich, actionable insights.
Predictive CX Insights
Leverage custom analytics and AI-driven insights from all channels to proactively shape better customer journeys and predict future needs.
System Integrity & Fallback
Intelligent system monitoring detects issues in real-time with automatic fallback across channels to ensure continuous operation and zero dropped interactions.
Solutions for Every Business
Discover how Lumen adapts to your industry needs with powerful integrations
INDUSTRIES
Healthcare
Financial Services
Insurance
Logistics
Home Services
Retail & Consumer
Travel & Hospitality
Debt Collection
USE CASES
Lead Qualification
Customer & Technical Support
Reception & Concierge
Payments & Billing
Sales & Outreach
Collections & Renewals
Appointment Booking
Surveys & Feedback
INTEGRATIONS
Cal.com
Custom LLM
Make.com
Twillio
Vonage
n8n
Go High Level
Calendly
How It Works
We elevate every customer touchpoint into a high-value, intelligent engagement. Our AI-driven omnichannel automation platform enhances service, optimizes costs, and ensures unwavering compliance across your entire CX landscape.
01
Discovery
Our experts partner with you to map your complete omnichannel customer journey and operational nuances, identifying key areas for intelligent automation and enhanced multilingual engagement.
02
Design
We design sophisticated, AI-powered interaction flows for all relevant channels, tailored to your unique business objectives and prepared for seamless integration with your existing technology stack.
03
Implement
Clarion is meticulously developed and fine-tuned to unify your CX, interacting flawlessly across your CRMs, ERPs, scheduling systems, and other critical enterprise tools with deep, bi-directional data synchronization.
04
Optimize
Our white-glove partnership extends beyond deployment: continuously monitor omnichannel performance, harness advanced multilingual sentiment analytics, and iteratively refine processes to ensure your AI and human agents achieve peak CX outcomes.
White-Glove Implementation
When we say "white glove," we mean it. Our team handles your entire journey:
Quick to integrate, easy to update. Start seeing ROI in weeks, not months.
Enterprise-Grade Call Deployment
Unwavering Compliance, 24/7 Scalability—No Overtime, No Hassle
Reliable and Stable
With average 99.99% uptime and effortless fallback capabilities, your call operations continue without interruption.
Professional Call Identity
Maintain your business identity with polished, on-brand AI interactions that ensure customers feel heard and valued—improving satisfaction and loyalty.
Universal Phone System Integration
Seamlessly works with your existing phone system - RingCentral, Twilio, Vonage, and more
High-Volume Call Management
Enable simultaneous customer calls with our high-volume call management system
Trust & Compliance
Clarion is built on top-tier infrastructure with robust data encryption and compliance protocols (HIPAA, SOC2, PCI-DSS) for total peace of mind.
Accurate & Battle Tested
Our calls are battle tested through a rigorous QA process to achieve upwards of 95% accuracy and ensure they are of the highest quality.
See how businesses across industries are achieving real results with Lumen
View Customer Success Stories